Special Requests at The Kontiki: A Stress‑Free Guide to Early Arrivals, Extra Amenities, and More
Arriving early, planning a celebration, or simply hoping for a few comforts on arrival? Special requests at The Kontiki are easy to make—and even easier to manage—when you know exactly how and when to communicate them. This guide walks you through your options for early arrivals, extra amenities, upgrades, airport transfers, and more, so your stay starts smooth and stays relaxed. All special requests are handled with care, subject to availability, and may carry additional charges.
What Counts as a Special Request at The Kontiki?
A special request is any preference or add-on you’d like the team to prepare or note ahead of your stay. At The Kontiki, common examples include:
- Early arrival details (e.g., sharing your flight time or ETA)
- Extra amenities (e.g., items noted during booking)
- Upgrades and add-ons like private airport transfers, romantic room decorations, and bottle service
- Spa arrangements such as Kurpa Spa massages, manicures, pedicures, and even beachside massages
- Fitness and wellness time in the Blue Maxx gym and its on-site sauna
- Concierge assistance for restaurant reservations, guided island hikes, and tee times
- Logistics support such as luggage storage before check-in or after check-out, and post‑checkout shower rooms to freshen up before a late flight (subject to availability)
While many amenities are seamless on arrival, adding your preferences in advance helps the team stage your experience and confirm availability.
How to Submit Special Requests at The Kontiki
1) During booking: Use the Special Requests box
- Add your early arrival details and any extra amenities at checkout.
- Note any room or location preferences (for example, if you love the idea of a ground‑level Beach Front Suite with a private gate straight to the sand, be clear about your ground‑floor preference).
- Remember: all requests are subject to availability and may involve additional charges.
2) After booking: Contact the resort directly
- Share updates to your arrival time, add upgrades, or confirm arrangements by contacting the team.
- Phone: +599 9 46 51 600
- Email: info@thekontiki.com and reservations@thekontiki.com
3) For airport transfers
- The Kontiki can arrange a paid round‑trip airport shuttle on request.
- To set this up, contact the resort at least 24 hours before arrival.
Key Timings and Policies to Know
- Check‑in: from 3:00 PM
- Check‑out: before 11:00 AM
- Late arrival after 10:00 PM: possible—notify the property in advance using the contact details on your booking confirmation.
- Provide your expected arrival time in advance: you can include this in Special Requests or by contacting the resort.
- Photo ID and credit card are required at check‑in.
- Minimum check‑in age: 18
- Front desk: 24‑hour staffed front desk; contactless check‑out available.
- Luggage storage: complimentary before check‑in or after check‑out.
- Shower rooms after check‑out: complimentary, subject to availability.
- Airport shuttle: paid, arrange at least 24 hours before arrival.
- Pets: not permitted.
- Smoke‑free: all indoor areas.
- Evening ambiance: beach‑club parties on Wednesday, Friday, and Sunday may be audible.
Quick Answers: Featured‑Snippet Style
- How do I make special requests at The Kontiki? Use the Special Requests box during booking or contact the resort by phone or email.
- Are special requests guaranteed? No—all requests are subject to availability and may carry additional charges.
- Can I arrive early? Check‑in starts at 3:00 PM; early arrangements depend on availability—share your ETA in advance.
- Can the resort arrange airport transfers? Yes—request at least 24 hours before arrival.
- Can I store luggage if I arrive early or leave late? Yes—complimentary luggage storage is available at the front desk.
- Is there somewhere to shower after I check out? Yes—dedicated shower rooms are available after check‑out, subject to availability.
- What if I arrive after 10:00 PM? Late arrivals are possible—notify the property in advance.
Early Arrivals, Late Departures, and Day‑Of Support
Planning around flights is simpler when you know the options:
- Early arrival: Add your flight details and ETA to the Special Requests box or email the team. If your room isn’t ready, complimentary luggage storage lets you start enjoying the pools, beach access, or lunch at Cabana Beach while you wait.
- Late checkout: Availability varies—ask in advance. If it’s not possible, use luggage storage and check post‑checkout showers to freshen up before heading to the airport.
- Contactless check‑out: Prefer a swift departure? Use contactless check‑out for a smooth finish.
Extras and Experiences You Can Request
Make your stay feel tailor‑made by lining up the right touches:
- Upgrades & Celebrations
- Private airport transfers, romantic room decorations, and bottle service can be selected under Upgrades during booking or arranged through reservations.
- Spa & Wellness
- Kurpa Spa offers massages (including beachside treatments), manicures, and pedicures.
- The Blue Maxx fitness center includes a sauna available to guests at no charge.
- Beach Comforts & Access
- Direct access to three beaches with free beach beds and towels for guests.
- Beach cabanas are provided along the beachfront area.
- A VIP section on Mood Beach is pre‑reserved for Kontiki guests, so you won’t have to rush for beach chairs.
- Dining & Entertainment
- Two on‑site restaurants serve international cuisine: Cabana Beach (breakfast and lunch) and Mood Beach (lunch and dinner), plus two beach bars.
- Expect a vibrant lineup with weekly events like Brunch‑Ups, Cabana Nights, live artist showcases, and sunset happy hours.
- Guests often walk over to the neighboring Wet & Wild Beach Club for live music and beach parties.
- Concierge & Activities
- The team can arrange guided hikes, book golf rounds, and assist with restaurant reservations.
- Practical Conveniences
- Free self‑parking on site; free Wi‑Fi in rooms, public areas, and even on the beach.
- Computer station access and a front‑desk safe in addition to in‑room laptop‑compatible safes.
Pro tip: If you love unique room features, consider noting preferences. For example, ground‑floor Beach Front Suites include a private gate from the terrace directly onto the sand. Always request preferences early to improve the odds.
Request Types at a Glance
| Request | How to ask | Recommended timing | Notes |
|---|---|---|---|
| Early arrival details | Special Requests box or contact the resort | As early as possible | Check‑in from 3:00 PM; subject to availability and charges |
| Airport transfer (paid) | Contact the resort | At least 24 hours before arrival | Provide flight number and arrival time |
| Late arrival (after 10:00 PM) | Contact the resort | In advance of arrival | Late arrival is possible with prior notice |
| Post‑checkout shower | Contact front desk | Day of departure | Complimentary; subject to availability |
| Luggage storage | Front desk | Arrival/departure day | Complimentary before check‑in and after check‑out |
| Upgrades (decor, bottle service, transfers) | Select during booking under Upgrades or contact reservations | Any time before arrival | Subject to availability and charges |
| Beachside massage | Guest‑services team | Before or during stay | Offered by Kurpa Spa |
Policies That Help Your Request Succeed
- Have your ID and credit card ready at check‑in. It speeds up your arrival process and any add‑on arrangements.
- Share your expected arrival time in advance. This helps the team coordinate early access or hold your bags and amenities.
- Know the noise schedule. Wednesday, Friday, and Sunday beach‑club events can be lively; request a setup that suits your evening plans.
- Traveling with teens or adults? Guests 18 and above are charged at the adult rate.
- Bringing a pet? Pets are not allowed.
- Prefer smoke‑free spaces? All indoor areas are smoke‑free.
Practical Takeaways and Tips
- Submit special requests at booking. Use the Special Requests box to capture your ETA and any extras.
- Confirm time‑sensitive needs directly. For anything related to airport arrival, late check‑ins, or celebrations, email or call the team.
- Book the airport shuttle early. It’s paid and should be arranged at least 24 hours in advance.
- Have a backup plan for early arrivals. If your room isn’t ready, store bags, enjoy the five outdoor salt‑water pools, or head to the beach.
- Leverage concierge services. From dining to guided hikes and golf, asking early expands your options.
- Use post‑checkout amenities. Shower rooms and luggage storage keep you comfortable before a late flight.
- Explore upgrades and offers. Check Upgrades for celebration add‑ons and Special Offers & Deals (including the Early Bird promotion) for savings.
- Know your way around the resort. With direct access to three beaches, two beach bars, and vibrant Beach Clubs, you can plan your day around what you love most.
Related Pages to Explore Next
- Upgrades — for private transfers, romantic room decorations, and bottle service
- Special Offers & Deals — including the Early Bird promotion
- Facilities — pools, fitness, and amenities overview
- Beach Clubs — weekly events and entertainment
- Wellbeing — spa and fitness
- Exploring — island activities and curated experiences
- Events & Weddings — ceremonies and private functions under the palms
- House Rules — timings and policies in one place
- Contact us — phone and email
Conclusion
Making special requests at The Kontiki is simple when you communicate early and clearly. Share your arrival time, airport transfer needs, and extra amenities in the Special Requests box during booking or by contacting the team. For the smoothest experience, remember that requests are subject to availability and may include additional charges.
Ready to plan your perfect arrival? Add your details at booking or reach the team at +599 9 46 51 600, info@thekontiki.com, or reservations@thekontiki.com. While you’re at it, explore Upgrades for celebration extras and Special Offers & Deals for savings on your stay.